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What does customer service mean?

What do you notice about these definitions?

They're about putting energy into every interaction that you have with your customer.

With whom would you want to be doing business?

Someone who enjoys what they do or someone who doesn't enjoy their role in the business?

A customer is more likely to do business with a person who is enthusiastic about their product or service. The small things such as a positive and proactive attitude make the customer's experience an enjoyable one and are more likely to lead to a sale.

How can you serve your customer better?


Maria Pantalone

Maria Pantalone is the author of Success Talks: Conversations with Everyday Leaders. Maria works with individuals and teams to make communication their strength so that their message is heard. She provides tailored programs in presentation skills, business writing and effective communication as a leader and team member. Maria’s programs help her clients to excel in their role and be recognised as leaders in their field.
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Then download my free ebook, 30 Business Communication Tips.

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