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Performance measurement

How do you measure performance?

The balanced scorecard is a management system that enables businesses to clarify vision and strategy and translate them into Key Performance Indicator (KPI) centred action.

It provides feedback around the internal business processes and external outcomes in order to continuously improve strategic performance and results.

Strategic perspectives

It is important to view your business from four perspectives:

  1. Learning and growth perspective
  2. Business process perspective
  3. Customer perspective
  4. Financial perspective

By collecting and analysing data relative to each perspective you are able to build KPIs to meet the expressed needs in each area.

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Maria Pantalone

Maria Pantalone is the author of Success Talks: Conversations with Everyday Leaders. Maria works with individuals and teams to make communication their strength so that their message is heard. She provides tailored programs in presentation skills, business writing and effective communication as a leader and team member. Maria’s programs help her clients to excel in their role and be recognised as leaders in their field.
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