When we think of communication many of us initially think about the way we express ourselves. Of equal importance is the ability to listen.
Here are 5 techniques to help you with your listening skills:
|Clarifying||To secure additional facts.|
To help explore all sides of a problem.
|'Do you mean ...?'
'Could you explain that?'
|Restating||To check meaning and interpretation with the speaker.|
To encourage the speaker to analyse other aspects of the situation and discuss them.
|'As I understand, your proposal is to ...'
'Let's see if I have it right, you want to ...'
|Neutral||To indicate you are listening and interested.|
To encourage the speaker to continue speaking.
|Reflective||To demonstrate that you understand how the speaker feels.|
To help the speaker evaluate feelings as expressed by another person.
|'You feel that the decision wasn't made with all of the facts'
'The situation as you saw it was shocking'
|Summarising ideas||To bring discussion into focus.|
For easy summary.
To serve as a springboard for further discussion or as a new aspect.
|'These are the key points...'
'Am I correct in saying this is how you feel about the situation...?'
Which of these techniques do you use regularly and which can you work on?