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Introduction and Overview


Course Structure

Each module consists of topics and these topics are listed on the home page of each module. We recommend completing all of the topics of a module before moving onto the next one.


Course Modules

The modules that are covered in this course are:

  • Determining the best approach for your email
  • Composing your email
  • Best practice techniques before pressing Send

And ends with a course wrap up.


Tips for your success

  1. Many of the topics have short videos included. If you're completing this course in your workplace or an open area, ensure that you use a headset/earphones. You will need to view the video and complete any activities before a topic is marked as 'complete'.
  2. As you complete activities, you will be sent your answers via email. A suggestion is to set up a folder in your inbox specifically for this course. That way, everything can be easily found in the one location.
  3. At the beginning of each topic, you will be given a set of instructions to help guide you through the topic.
  4. If at any point, you have a question, contact us via the Questions section. You will receive an answer within 24 hours, if not sooner.



Ask your question below.


What will be covered in this module

You will begin the course with a short self-evaluation.

Module Content
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