Communication & Leadership Skills
for Businesses

 
This service is for your business if you have team members that need to increase their productivity by improving their verbal and/or written communication.
 
 

You need your team to be highly productive. They need to be able to express themselves clearly and concisely, whether verbally or in the written form with clients and colleagues. When they do that, they are not only going to be highly productive but also actively enhance your company’s profile.

Why would you need this service?

 
 

With the demands and pressures in business, your team members probably don’t even have time to realise what is lacking in their communication skills, let alone find a solution.

My expertise is in solving these issues, so if you are experiencing one or more of the following situations, then I can help you solve this quickly:

  • You are feeling frustrated by the confusion caused by the verbal and/or written communication of your team members to colleagues and clients.
  • You are dealing with managers’ concerns with having to check their team members’ written correspondence before it goes out.
 
 
  • Your team members can’t seem to get through their workload even though they spend long hours at the office.
  • You are concerned that team members are losing confidence in their abilities even though they are highly qualified in their field.
  • You are dealing with situations where team members find it difficult to work effectively together.
  • You are not having productive days as the constant need to check the work of team members or be present in client meetings to assist them is taking its toll.
 
 

What type of results can you expect from working with me?


Working with me will mean that your team will have a tailored program to address their specific business communication needs.
 They will be supported every step of the way. As their confidence grows you will find that they will be able to represent the company in a positive way to potential and existing clients. 

Working with me will help your team to:  

  • Express messages in a polite, clear and concise way, whether in writing or verbally, so that others act. 

  • Feel confident that they can approach any communication situation and express themselves well. 

  • Step up to new opportunities to progress in their role.

  • Adapt to their clients’ and colleagues’ communication styles. 

  • Understand how to communicate effectively with people that they once found frustrating to work with, allowing them to achieve both team and business goals. 

  • Enhance their company’s reputation in the marketplace. 
 
 

How do I provide the best solution for your business needs?

     
     

    We begin by discussing the communication challenges of your team members and your goals for them within the business.

    We look at a realistic timeframe together with the other demands on their time and then develop a tailored program that focuses on their specific needs. This will help them to make progress toward their professional goals and the business goals 

    The program may be delivered as an online course, a workshop, in person or online coaching sessions, or a combination of these.  

     
     

    Your team members will be practising the skills they learn during the program and immediately applying them in the workplace. This will help them to consolidate the learning and gain feedback on their progress. As they make progress, their confidence will increase in the area/s that they once found challenging.  

    To find out more about the tailored programs, contact me to discuss your team’s business communication goals or read on for more detailed information about what your team’s program could include.  

       
       

      Your team’s tailored solution will include a combination of the following programs.  

       
       

      Business Writing Made Easy Online Program

      • This online program is available 24/7 with 12 months’ access to the program. 
           
           

          In this online program, your team members learn essential business writing skills to excel in their role. They can complete the program at their own pace with full online support at every step of the way.

          The program is packed with resources, including practical exercises, checklists and quizzes to help them check their learning. At each stage, they apply the skills to their own business documents.

          The following is an overview of the stages in the program.

           
           

          Program Overview

          1. We begin with an introduction to effective business writing. They also complete a self-assessment so that they can focus on the areas that they want to develop.
          2. Next, we delve into the steps involved in planning a document and they will be able to immediately apply these steps to their business documents.
          3. The writing stage is where all the planning is brought together and is applied to the writing of their document. They will also cover the different aspects of language and the importance of layouts of documents.
          4. The editing stage provides a three-step process to effectively edit documents.
          5. Finally, we look at the areas specific to writing emails in the workplace and they will be given tips to help write more effective emails.
           
           

          “Exceptional course! I found the course to be relevant and very easy to follow. It is comprehensive and provides many useful tools to assist you to write effectively. If you want to improve, be more coherent and articulate in your written communication, whether personal or business writing, then I highly recommend this course.” 
          – Francis Foo  

          “This program helped me to be more professional in my everyday writing of business material. All aspects of the program were beneficial, and I would recommend it to others. Thanks to Maria for all her help.” 
           Deanna Thomas  

           
           

          Professional Business Writing

          • This program is delivered as a workshop and/or coaching sessions. The coaching sessions are delivered in person at your premises or via online video conferencing.  

          The ability of a team member to express themselves clearly in writing is one of the most important skills in business. A person who can write with clarity is an asset to a company. They can represent the company in a professional manner and enhance its image in the marketplace. 

               
               

              The areas covered include:

              • Structure documents so that they are easy to follow.  
              • Define the purpose and outcomes of a document.  
              • Identify the reader of the document.  
              • Develop an outline for a business document.  
              • How to use plain English, an appropriate tone and the active voice in business documents.  
              • Apply a structure approach to editing a business document.  
              • Structure emails appropriately for the workplace.  

                 

                 
                 

                “Maria conducted a very engaging and enjoyable workshop. She took a ‘dry subject’ and made it fun. She covered a lot of material, however, it always felt well-paced and easy to relate to. Maria was personable, articulate and very professional.”
                – Esther Gergely, CABEL Partners

                “These sessions have been successful in improving the
                business writing skills in our employees.”
                – Carolyn Wiseman, Human Resources Manager,
                Surf Life Saving NSW

                 
                 

                Share your Company’s Message with Confidence

                • This program is delivered as a workshop and/or coaching sessions. The coaching sessions are delivered in person at your premises or via online video conferencing.

                The ability to stand in front of clients, peers or team members to deliver key company messages with clarity, confidence and poise is a prized quality. It shows critical thinking skills, leadership abilities and professionalism. These are qualities that help to show that your business has a professional team focused on delivering high quality solutions.

                 
                 

                The areas covered include:

                Understanding the audience

                • Who are they?
                • What do they know about the product/service?
                • What do they want or need to know about the product/service?
                • How will they benefit from the product/service?

                Crafting and sequencing the message/s

                • Showing the worth of the product/service to your audience.
                • Technical vs ‘everyday’ language for clarity and appropriateness.

                Delivery

                • Presenting the message with confidence.
                • Building rapport and giving the audience a positive experience.
                • Engaging the audience at each stage of the presentation.
                 
                 

                “The interactive nature of the Communication and Presentation Skills workshop kept us engaged.”
                – Pas Tomasiello, Director Integrated Systems, Dematic

                “Well done Maria. There were some very nervous staff at the beginning however you made them feel much better, valued and supported.”
                – Darrell Johns, HR Manager, Amway

                 
                 

                 
                “I was given the opportunity to improve my writing skills and learn the art of presentation from Maria. It was an enriching experience; I now have a few tools and tips to utilise. Maria has an amazing passion and patience to coach. I was running short of time to prepare for a work presentation. I had not done one for years. Maria assisted me all the way through to the very end. We had online sessions and rehearsals by phone to the last minute. I am extremely grateful; I was thrown in the deep end but I had an anchor in the professional knowledge and skills of Maria. The feedback from my work colleagues on my performance as a result of the training sessions was great. I highly recommend that you consider using Maria’s services to up-skill your writing and presentation skills; they will add a plus to your career.”  
                – Waheeda Bulladin, Audit Manager, Cabel Partners  

                 
                 

                Successful Teams

                • This program is delivered as a workshop and/or coaching sessions. The coaching sessions are delivered in person at your premises or via online video conferencing.  

                  Your team members are the ‘face’ of your business. It is essential that the message that is given is one of a professional, client-focused business.  

                       
                       

                      The areas covered include:

                      • Understanding the different elements of effective teamwork  
                      • Listening actively and reading body language appropriately  
                      • Asking effective questions  
                      • Analysing preferred communication styles and its impact on others  
                      • Moving from disempowering to cooperative language 
                      • Structuring and framing conversations 
                           
                           

                          “We wanted outcomes from our continuous improvement meetings. Decisions and direction. With Maria’s excellent facilitation skills we got participation, ideas, decision and direction. In short, we got continuous improvement outcomes. Couldn’t be happier…”
                          – Terrie Gardner, The Parramatta College

                           
                           

                          Leading with Presence

                          • This program is delivered as a workshop and/or coaching sessions. The coaching sessions are delivered in person at your premises or via online video conferencing.  

                            Current leaders wanting to enhance their skill-set as well as identified team members who have the potential to step into leadership roles within your organisation would benefit from this program.

                            Leadership presence is the blending of personal and interpersonal skills that when combined, send all the right signals. It’s about how a leader makes others feel and how effectively they communicate both verbally and non-verbally.

                             
                             

                            The areas covered include:

                            • Determining your preferred leadership communication style and its impact on others.
                            • Understanding the aspects of group dynamics and its impact upon teamwork.
                            • The importance of motivators and clear communication.
                            • Considering situations from multiple perspectives and adapting to the situation to communicate your message effectively.
                            • Empathic listening skills and body language to connect with team members.
                             
                             

                            “I would recommend Maria for anyone looking to communicate more effectively with their clients and staff. During my sessions with Maria I could see results immediately, through all aspects of communication with my clients, and has already lead to several successful engagements.

                            Maria’s training style allowed me to set the course for my training which allowed us to discover what areas required the most attention, then discuss how to apply this in past, present and future examples of client engagements. The training has allowed me to plan effectively for client meetings and also tailor my communication based on the personality of my clients by understanding key phrases and traits.

                            This training is a must for anyone who is communicating with clients on a regular basis.”
                            – David Rosenthal

                             
                             

                            “I approached Infinite Growth for coaching sessions to further develop my potential as a leader and effectively improve communication with my colleagues and the wider community. Infinite Growth helped me by providing a supportive learning environment that encouraged me to step out of my comfort zone and become a more effective and confident leader in a changing community environment. My communication skills and performance in the workplace have greatly improved because of the development and use of SMART goals. What was great and unique was the open and transparent process of communication and that every session was tailor-made to suit my individual needs and requirements. I found the experience honest, challenging, focused and most rewarding. I would recommend Infinite Growth to any person in a leadership role looking to learn and continuously improve their skills.”  
                            – Heather Pinto, General Manager, Christian Community Aid  

                             
                             

                            More Information…

                            Contact me for more information about how I can help your team or click here to book a no obligation time to speak and discuss your specific needs.