Customer Service Experiences – 3 Points to Remember

Do you have any traditions that you follow at this time of the year?

Once the festivities of Christmas day are over, my sister and I usually go to the movies on Boxing Day with our Mum.

We’ve been doing it for years and it’s become a traditional girls’ day out.  Read More →

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Customer Service – Role Models

Do you ever take public transport to work?

For me, it depends upon where my client is located.  Whenever I take a train to a client’s workplace I’d always know when a particular ticket seller was on duty at my local railway station.  The queue for his window was always longer than the ones for the other ticket sellers and the automated ticket machines.  Read More →

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Interview with a Champion

I recently interviewed Dale Rees-Bevan who won the 2011 NSW and ACT Toastmasters Humorous Speech Contest with her speech, Country Charm.

Dale shares with me her experiences of being in a contest and how preparing for a contest can be applied to preparing for business presentations.  Read More →

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Interview with Dale Rees-Bevan

The following is a phone interview that I conducted with the winner of the 2011 NSW and ACT Toastmasters Humorous Speech Contest, Dale Rees-Bevan.

In this interview Dale shares with me her thoughts on using humour in speeches and presentations and how this can be applied to the business world.

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Gender imbalance in the workforce – does it exist?

Are you a leader in your organisation?

New research indicates that Australian businesses are failing to address gender imbalances in their workforces.  Read More →

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Performance measurement

How do you measure performance?

The balanced scorecard is a management system that enables businesses to clarify vision and strategy and translate them into Key Performance Indicator (KPI) centred action.  Read More →

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Why set goals?

It’s the time of the year when companies – both big and small – review the achievements of the year and set goals for the coming year.  Read More →

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Timing for a presentation – what to consider

Have you ever had problems staying within the time you’ve been allocated for a presentation?

Here are three tips to assist you in preparing your content so that you stay within your allocated time.  Read More →

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Presentations – 7 commonly asked questions answered

QuestionsHere are my answers to seven questions on presentations that I’m often asked. Read More →

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Why you should use Plain English in your business documents

Have you ever read a document – report, proposal, procedure or even email – and wondered what certain words or phrases meant?  Read More →

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